Return, Refund, and Exchange Policy:
At EniBeautyWorld, we take pride in providing high-quality products and ensuring customer satisfaction. We understand that sometimes issues may arise, and we have a clear return, refund, and exchange policy in place to address such situations.
Return Eligibility:
Return requests will only be granted if the item received is defective. We define a defective item as one that is damaged, broken, or does not meet the specified quality standards. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was delivered.
Return Timeframe:
If you receive a defective item, you have up to 7 days from the date of delivery to request a return. After this period, unfortunately, we will not be able to accept return requests.
Refund or Exchange Process:
To initiate a return, refund, or exchange, please send an email to contact@enibeautyworld.com. In your email, kindly provide detailed information about the issue, along with clear images and/or videos showcasing the defect. This will help us assess the situation and expedite the process.
Verification and Resolution:
Upon receiving your return request, our customer support team will review the provided information and images/videos to verify the defect. We may reach out to you for additional details or clarification if needed. Once the defect is confirmed, we will proceed with either a refund or exchange, based on your preference and the availability of the item.
Refund Options:
If you opt for a refund, we will issue the refund to your original payment method. Please note that the processing time for refunds may vary depending on your payment provider and can take up to 7-10 business days to reflect in your account.
Exchange Process:
If you prefer an exchange, we will arrange for the defective item to be returned to us, and a replacement will be shipped to you at no additional cost.
Shipping Costs:
In the case of a defective item, EniBeautyWorld will bear the shipping costs associated with the return and exchange or refund process. However, please note that any shipping fees paid during the initial purchase are non-refundable.
Non-Defective Items:
Please note that return requests for non-defective items, such as changes in preference or sizing issues, will not be accepted. We encourage you to carefully review product descriptions, specifications, and sizing information before making a purchase.
Customer Support:
If you have any questions or need further assistance regarding returns, refunds, or exchanges, please reach out to our customer support team via email at contact@enibeautyworld.com. We are committed to resolving any issues promptly and ensuring your satisfaction.
Thank you for choosing EniBeautyWorld. We appreciate your understanding of our return, refund, and exchange policy, designed to provide a fair and efficient resolution process.
Warm regards,
EniBeautyWorld Team
